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Rocking Chairs and Dining Furniture Designed for Comfort and Built to Last Since 1992.
Gary Weeks & Co. - Furnituremakers

Comments from our Patrons

In our correspondence with patrons, we receive confirming and elevating messages.  We ask permission to share them here.

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Gary,

The delivery was perfect and my wife loves the chair. Thank you for all of your delivery efforts and for making a wonderful chair.

C.B.

[ Note: Not every delivery is smooth and trouble-free. Most are, but not all. This is the nature of freight. After furniture leaves here, we cannot be certain of its handling, but we will assist in every way we can and we will take ultimate responsibility — this is certain. The email exchange below illustrates such a situation. — GW ]

Dear Austin,

Thank you for your email. I had called to schedule an appointment for delivery today, and waited all afternoon. Finally, I called the delivery place and they said that the rocking chair was missing. I asked what I could do now. They said they should be able to find it within the next couple of days. I told them I was upset that I wasted the afternoon awaiting the delivery. They apologized and said that they would deliver it within a 1 hour window once it is found.

I just thought I should let you know that the delivery service you have used has treated your customer in this way. I am not happy about this situation, but seem to have no other choice. Currently, I have a six week old baby and a visitor from Australia stuck in the house for one day and now we'll have to be here again, when they find the chair.

Otherwise, I have been happy with your service, and would suggest you to others, though maybe not your delivery service.

Thank you,
S.W.

---------------

October 24, 2005

S.,

I was out of town last week. I am chagrined to return and find that your chair has not been delivered and that you were stood up by Overnite. I am very sorry for your inconvenience and for the delay.

Overnite is a large company with terminals throughout the states. When their system works well, as it almost always does, they are amazingly fast and reasonably priced. When it doesn't, they appear to be a clumsy bureaucracy. Again I regret that you have experienced the latter.

Austin, my son, has been calling N. at the San Diego terminal, and I called him today. Apparently, or most likely, the chair was loaded onto the wrong trailer at some point between us and you and will soon be discovered out of place and delivered. I just called the terminal manager in Austin, our local terminal, who verified that, when this occurs, the missing item soon reappears.

I would like to give Overnite a few days to deliver your chair. If they have not delivered a chair to you this week we will finish one of the chairs we are now working on for you.

Sincere apologies, and regards,
Gary Weeks
Wimberley, Texas

---------------

Dear Gary,

Thank you for all the customer service that you and your son have provided. You have actually made an unpleasant experience pleasant with your well written emails and phone calls. I'm glad your company took the lead in making sure the rocking chair was located.

This morning I placed a call to the delivery company, and upon hearing my name, they knew immediately who I was. The rocking chair is to be delivered tomorrow between 8 and 10 am as I requested. I look forward to rocking away with my newborn daughter on a quality piece of furniture, as is the quality of your customer service.

Thank you,
S.W.

Thank you. The chair was delivered yesterday afternoon. We are delighted!

KJD

The chair arrived in perfect condition. It took me awhile to unpack the crate. That was one very large box. The box is still on my front porch. I had already re-arranged my bedroom in preparation, but found that with the chair and the stool, I needed to re-arrange again. That of course led to re-arranging all the pictures on the walls as well! Several hours later, the chair and the rest of the furnishings in my bedroom are in place.

Thank you for a very comfortable chair. I was a little concerned when I saw it that it might be too large since I am only 5 feet tall. You said it would fit someone my height and it does. I look forward to many years of use. The stool is beautiful in its simplicity and I am enjoying it as well. Thank you.

I. L.

Hi Gary,

I just returned from Aspen today and had the opportunity to sit in one of your chairs — it was so comfortable and beautiful! We will not be moving in for a month but I needed to make sure all deliveries were correct. Thank you very much and I know we will enjoy them for years.

Sincerely,
N.F.

Gary,

Your email said it very well! We love the chair and appreciate how well it is made. We also thank you for meeting our order several weeks earlier than expected.

Regards,
A.P.

The rocker has been delivered, and was more than I could have hoped for. It is extremely comfortable as well as beautiful (thus justifying the purchase to my husband). We have both been rocking everyday, with many more to come once the baby is born.

Thank you so much for making the process of ordering so easy and keeping me informed along the way. I will definitely recommend your company to people in the Philadelphia area.

Thank you,
J.L.

Hi Gary,

We picked up the rocker last week and it is gorgeous. Sorry we haven't got back to you but we've been in and out of town for a couple of weeks. You definitely know how to ship it and we appreciate your attention to detail in the packing. It was perfect when we got it.

Thanks again,
R.S.

The rocker arrived and is just what I expected — fine craftsmanship, comfortable. Thank you.

D.G.

Dear Gary:

The rocker did arrive yesterday in perfect condition! We have been fighting over who will sit in it ever since!

I have not formally introduced myself, I am a 5th generation native Texan and lived in Austin until 10 years ago. I miss the hill country something fierce at times. Getting your rocker was a little piece of heaven. It is absolutely stunning. A. was so excited when it arrived! Your commitment and integrity to producing something so lovely is rare.

P.S. We have 8 month old twins — and a 3 and a half year old son. It's quite a sight to see me hold all of them at once in that rocker. I only wished we'd found you and the rocker sooner!

Blessings,
J. and A.

The chair arrived on Monday without incident. It looks beautiful in the nursery — now just a couple weeks and the baby will be here. Thank you very much. You do beautiful work!

T.L.

Dear Gary,

I received the rocker yesterday in perfect condition. Your record is unscathed. I unpacked it and placed it in the living room. My wife described it as a perfect work of art. I think its the most comfortable chair in the house. My 3 month old twin boys agree.

Yours truly,
E.R.

rocker delivery confirmed.
i love it. it's just that simple . . . i love it.

thanks a million!!

D.M.

Gary,

The rocker arrived Friday, but didn't get unboxed until Saturday. I am quite enjoying the chair. As promised, it provides comfort to people of different heights (I'm 6'3" and my wife is 5'3"). The curves in it are very appealing. Great work!

G. M.

Mr. Weeks,

We received the chair on Thursday. We love it — it exceeds our expectations. Thank you.

We love the chair — it's a marvel of art, engineering and comfort.

Best,
P.L.

Rocker received. We need another one. Two of your rockers will look great in the new wing here at the farm. Therefore, please duplicate orginal order for one walnut rocker.

Thanks,
C.C.

Gary,

We just unpacked the chair tonight and it is by far the most beautiful piece of furniture we have ever purchased! The wood is gorgeous, and the craftsmanship is truly unbelievable (The parts are so well joined together that they feel completely seamless). You and your team are truly amazing artists.

After seeing your work, I am reminded of how much quality gets lost (in other company's products – of course) for the sake of mass production. Your chair feels thoughtful, even serene in comparison.

I am sure we will enjoy it for many years to come.

Sincerely,
D.S.

Gary,

Thanks for checking up on your progeny. I cheerfully accept responsibility for care and feeding from now on.

I have rocked a while (in secret) and am happy to report that this chair is a fine example of quality craftsmanship and beautiful material.

My wife will not know its comfort until her birthday on September 2 and the little girl who's on the way; she should be in the chair sometime around the end of November. I'll send along a note once we are all able to enjoy the chair.

This whole exchange has been a pleasure. Thanks to you and everyone who had a hand in making this happen. Please share this note with your people.

E.K.

Gary,


I gotta tell you, yours is a unique business. I run a company that receives shipments in excess of $300,000/year – I have NEVER had a vendor track a shipment like you, even when that shipment was worth over $50,000. I'm always the one trying to chase stuff down. I can only assume this is indicative of the quality of work you do everywhere.

Thank you.
W. D.

---------------


Gary,

R. called the carrier on Tuesday morning. They said they'd give her number to the driver who would call and arrange for delivery.

He didn't call.

It didn't matter, she was home. The chair came in yesterday.

There was very minor damage to the crate, but the chair is fine.

The chair is better than fine, it's beautiful. I took lots of pictures of R. opening the crate, removing the bubble wrap, and sitting in it right there in the garage before we could even get it in the house! It was like a neighborhood event with multiple neighbors stopping by. I took more pictures of her and the chair in the new nursery. I can't wait to take pictures of her rocking our first, little F., due in 4 weeks. If you're dying to see your chair in action, let me know and I'll email you some.

We are very pleased with our purchase. I had no idea the chair would be as solid as it is; the seat, the arms, the legs, everything is nice and thick. We planned for this chair to be in our family for generations, and that will obviously be no problem. We've been working on the nursery for a while, but last night R. called me in, and with tears in her eyes told me that the room now feels like the baby's room.

R's already talking about how she needs the footstool; we'll have to check the budget.

Feel free to use us as a satisfied customer reference. R. said "This is not only the most comfortable rocking chair I have ever sat in, but one of the most comfortable chairs period."

Gary, your work is outstanding and we appreciate it.

W. D.

Dear Gary,

P. just brought me home from the hospital today with our son B. The chair did, indeed, arrive before the stork! It is so very beautiful, and I am looking forward to nursing B. in it tonight during his first night home. There are very few places I can feel comfortable sitting at the moment, and I have tested the rocking chair already and found that it is one of the few! Thank you so much for your efforts to get it here quickly!

B. is a beautiful baby, and we're so happy and thankful he's finally here. He's very well deserving years and years of nursing and nurturing from his Mom and Dad in his beautiful rocker.

Thank you again for everything.

All the best,
M.O.

Greetings!

The cherry rocking chair did arrive on schedule and was in good shape.

Thanks!
J. R.

We have it and it is beautiful. Thanks for making this buying experience fun!!

W.H.

Gary,

The rocker is perfect. Many thanks. I have been sitting in it at least once a day since I received it. The construction is flawless and the graining and finishing of the walnut is grand. Somehow it accommodates me at 5'10", my wife at 5'4" and my jealous neighbor at 6'1" with comfort. It is a wonderful piece of furniture.

S.N.

Dear Gary,

Thanks for your e-mail. Yes, September is good for the two arm chairs. The Rocker is really lovely, and the shipping crate was so good. The neighbor kids are having a ball with it. It will be a club house and many, many more things before it winds up on the curb.

Thanks again, everything was great.

Regards,
K.L.

Good morning, Gary -

Since we live in the northern reaches of Durham County, NC, we're usually last on the list with big deliveries, and this was the case with our rocker yesterday. Saying it was worth the wait would be an understatement. When we uncrated the chair, it was still warm from being in the truck. Sitting in it reminded us of being enveloped in a fresh loaf of homemade bread just popping out of the oven. Everyone who has sat in the rocker so far has had the same reaction: a long sigh, a smile and closed eyes. A visceral experience! Please extend our sincere thanks to your crew of craftspeople who put so much time and talent into our chair. It is simply gorgeous. We look forward to years of enjoyment. I'll add just two more words to properly describe the Weeks Rocker: functional sculpture.

Thanks again and best regards,
J. and J.Y. and family

Gary:

Thanks for your inquiry. The rocker arrived in fine shape last week. It was crated so well, even the truck driver commented: "Gee, I guess that's not the kind of rocker you buy at the Old Country Store." So true.

D. and M. were beside themselves over the quality of the construction and comfort of the rocker. I have to admit I was skeptical until I went over to try out the chair myself. I didn't want to get up out of it! Your rockers are amazing. Thanks again.

--
P.L.

Hi Gary,

I was going to write you an email today, but it looks like you beat me to it . . . :) Yes, I did get the chair yesterday and it is more beautiful than I'd imagined it! It is as much a piece of art as it is a piece of furniture . . . The original design, the quality of the wood, and the impeccable craftsmanship makes it a one of a kind piece!

I would give the overall experience a 10/10 if it wasn't for the delivery . . . The delivery company would not deliver on Saturdays, and could only give me 4-hour windows in the morning or afternoon. That doesn't work for any person working full-time, as it effectively requires one to take a full day off. The Stickely dresser I bought a few months back was delivered on a Saturday morning, and that worked out perfectly. As the Overnite Transportation warehouse was just a few miles away from my office, I ended up driving there during lunch break to pick up the chair myself. The crate would not fit in my Honda Pilot, so I had to disassemble it on-site . . . Quite an ordeal. In short, I'd suggest that you look into using a delivery company that does Saturday deliveries.

Thanks for such a beautiful chair!

Best regards,

M.M.

[ I regret any inconvenience to any patron and work to keep it to the minimum. However, the shipping prices quoted in our catalog and on the website are for the level of service noted in this email: large appointment windows on weekdays only. I can see how these specifications are problems for some, but the price cannot be beaten by any other carrier that I have found. The option of a Saturday delivery will cost at least twice our quoted prices, but I will be happy to arrange it for those who require and desire it. — GW ]

Hi again, Gary —

Just to let you know the rocker arrived in perfect condition and is gorgeous. J. and his parents love it, and it's been a rare pleasure for me to rock my little grandson in a chair we've looked forward to almost as much as the baby!

Thanks for your craftsmanship and care
L.R.

PS- — when the second daughter announces a pregnancy, we'll be in touch again.

The rocker arrived in perfect shape. Thank you so much, Gary. Last night I had to tear myself away from the rocker to go to bed!

Best regards,
F.S.

Gary,

We finally decided to keep the chair, it's just too beautiful and comfortable to return. The chair is so close to what we have been looking for in a rocker that it would be foolish to make the width of the chair too much of an issue. Our daughter really loves rocking with us, she laughs and giggles and it's wonderful to see how much she, too, enjoys the rocker. Is it possible that the wood has started changing colors? It seems to me that the wood is already richer and darker than when the chair first arrived even though it seems kind of quick to me.

Thanks again for your help and comments; the chair will be a great memory for us, especially when we will return to Europe someday. We love things that are built to last and not to toss and it's wonderful to see that this kind of work you provide still exists!

Thank you!
I. E.

Dear Gary,

The rocker arrived as planned, and is gorgeous. We love it! Thanks for making such a great product.

best,
A. B.

Dear Gary:

As I was having a glass of wine last night, and sitting in the Weeks chair, I thought again what a terrific piece of art that thing is. It's functional, stylish and even by itself – it adds something to the room. And also – thanks for the prompt delivery.

Who knows??? maybe I'll order another sometime in the future.

all the best
H.B.

Gary Thanks so much. I really can't tell you how much I love the rocker. It is really helping my back with the gentle movement, and it's fun!!! God bless you and your family and I am so happy to know you. Please keep in touch.

Cheers
K.P.

Lovely Number 1326 has arrived. For some odd reason the anticipation peaked when my screwdriver and your screws resisted each other, but with patience I revealed our treasure chair. It is perfect. As I was removing the bubblewrap, my son and two friends came home. They laughed at me. I guess I looked pretty thrilled. We tested it for comfort and have all declared it wonderful. Each of us slid into the seat with a sigh and from 110 lbs/5'6" to 180 lbs/6', all of us felt the chair was made for us. C. remarked that it isn't only a chair, but a work of art and L. gazed at the figure and traced it with her fingers, noting all the swirls and silky, seamless lines.

If I haven't sufficiently conveyed it, I am delighted and the next generation promises to rock on his porch when he is an old curmudgeon.

Best regards and gratitude to all involved in # 1326's creation.
S.G.

PS: I must secretly admit that spending all that money (huge for me), sight unseen, no word-of-mouth recommendation — based solely on your good looking website, was a bit unnerving for me, but I decided to believe . . . and am glad I did. — S.

Dear Gary, Leslie and Company,

I wanted to let you know that your gorgeous rockers arrived here yesterday in perfect condition. The toughest part was deciding which one to keep and which to give to my mom. They are both beautiful, yet very different. I have already rocked the baby to sleep twice in the chairs. I only wish I'd had them sooner. S. really likes running her little hands over the arms of the chairs and looking closely at the patterns in the wood. She is a very detail oriented baby! (Must be her dad's influence as it sure isn¹t mine.) I am sure we will love them for generations to come. I keep telling S. that someday that chair will be hers.

Thank you again for your beautiful work. I would recommend your chairs to anyone.
N. and S. (and husband C. too)
Gilbert, Arizona

PS: At 5'5", 6'2" and 27" we all fit comfortably in the chair.

Gary,

I'm sorry I have been long in responding. We left town for a couple of weeks right after the rocker arrived, and I'm still catching up.

What can I say about the chair, it is everything we hoped for and more. When my wife and I rock our 18 month old little girl in it, she loves to rub her hand over the smooth soft finish. Now this may be a sleep delay tactic but I prefer to think that she appreciates the fine work.

Thanks again,
B. B.

Gary,

Delivered in perfect condition. My wife loves it — she has been using it every day. I surprised her on her birthday so that she knew that it was coming.

Best regards,
J. B.

Gary

N. loves the rocker ! Everything turned out great – no problems with shipping.

Thanks again . . .
J. S.

Dear Gary-

We just received our gorgeous rocking chair delivered perfectly to Amsterdam this afternoon. My husband and I are really thrilled with it! Thank you so much for creating something so special for us as we expect our first child. It's a beautiful heirloom treasure which I am sure will be passed on to future generations!

(Also, thank you so much for your promptness in correspondence, your precise time table and impeccable packing and delivery.)

All the best,
J.K.

Gary, unfortunately I have not seen or rocked in your rocker, but short I. and tall R. just think it is fabulous. They can't figure out how it fits both of them. That is okay, some secrets must remain! Thank you for sending a rocker for generations of our family. It has been a pleasure working with you.

C.H.

The rocker has shown up and is even nicer than I imagined. Really beautiful. I haven't taken it out of the crate yet, as I need to transport to my daughter's apartment first, but it looks fine as is.

My wife is now commenting that she may like your rocker best — we have two other wood rockers including one I had made to her size (5' 1-3/4" but she says she is 5' 2"). Everyone knows that your walnut rocker is mine, and I can kick all out except my wife. I may need you to make one more soon, so I can get my rocker back.

Thanks again — the rocker is beautiful and you made the whole order/delivery process painless. Great work!

J.D.

The wife is rocking. Chair arrived in great shape. Wife is really happy with the chair. Glad we decided to ship a little early. She was stressing a bit about not having a rocking chair.

Once she has been able to use it more, she'll likely have more feedback. The couple times I have sat in it, I have been impressed with how well it fits the body. It is pretty safe to say that she is very happy with the chair.

Thanks for all your help and efforts.
J.P.

---------------

Mr. Weeks,

You have apparently been working with my husband for some time now. My new rocking chair was delivered yesterday and John presented it to me for my birthday. It is beautiful and tremendously comfortable. I know I will enjoy this rocker for a long time. It really completes our baby's new room nicely.

Thank-you,
A.P.

Gary,

The chair was delivered on Friday afternoon and is in perfect condition. We absolutely love it — a real work of art.

Thank you!
I.C.

Gary,

Yes, I got the rocker — it's in perfect shape. Ray absolutely loves it! Thank you so much for your professional work and personal follow up. It has been a pleasure working with you.

S.H.

GW

Chair arrived yesterday. Nicely packed and in great condition. It's a wonderful piece — nice fit to our home. Thanks for all.

B. B.

Dear Gary:

It arrived a couple of days ago, but pick-up/delivery couldn't take place until late yesterday. For another night it languished on the truck that had to make a delivery in another community on the island (- ah! the Caribbean!).

My wife was arriving from her office just as I had lifted it out of its box, and our grandson was already making eyes at the box; he already had images of it as a fort — which it is now.

The chair is everything the write-ups say it is: attractive and beautifully comfortable, and better yet — it fits into the room as if it had always been there. When function and form are combined in something that as a whole appeals completely to the senses — you know you've got the right concept. You do superb work, man. Thank you.

I wish you and your wife, and your enterprise great continued success. And who knows? — perhaps I'll order another of these rockers in the not-too-distant future.

With best wishes
H. B.

Gary,

I have to tell you how thrilled I am with the rocker. It is incredibly comfortable, just as you said it would be. The mahogany is also a perfect fit and perfect match for our adobe home. It couldn't be more perfect.

My husband and mother and I are all in love with the piece, it is a real work of art and I know will be an heirloom in the family.

Many many thanks,
B. F.

Gary,

Yes, the Rocker has arrived safely. Its really a beautiful piece and my wife and the little one enjoying it already. I wonder if I get to read the newspaper in it one day ;) Thank you very much!

Best regards,
U. S.

Gary,

Thanks so much for your message. The chair arrived in perfect condition. It is truly a work of art and meets every hope for expectation that we had. My wife, in particular, thinks it's wonderful. Thanks so much and congratulations on having such an excellent business.

Best regards,
J. S.

Gary,

Many apologies for the delay in my thank you. The move to my new home was successful and you were great at rerouting the delivery of the cherry rocker and stool. Simply put the rocker and stool are superb! The packaging was beat up a bit as expected but the cherry rocker and stool were not harmed in any way. Going over them entirely by hand with my eyes closed, there were no snags or hang ups to be found and it was as smooth as my new baby's skin. I am 5'6" and my husband is 6' yet it fits us both like gloves. I am very impressed and rock my 6 month old son in it very comfortably.

Thank you again,
K. W.

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Gary Weeks & Co. - Furnituremakers