Doing Business

November 30, 2006

Hi Gary and all,

I've been sitting by the fireplace in my elegant rocking chair answering the phone as friends across the country knew that I was expecting arrival of my rocking chair this week. They've been calling and asking for the details. Everything with my rocking chair is exactly right.

There are few times in life when we have a moment that we can celebrate like this one: the perfection of your rocking chair and stool, the well packed and the gracious delivery service are all examples of your care and concern.

Love and joy,
J.W.

St. Charles, Missouri

October 29, 2006

Gary,

K. LOVES her rocker. I can't say she has been off her rocker since it got here. This has been the best birthday present I have ever gotten her. OK, she did pick it out and I just ordered it, but WOW, she is happy.

I have to tell you, the picture in the New Yorker doesn't do your work justice. You and your team are truly artists. The chair is beautiful.

By the way, your packaging was ingenious. We especially liked how you only used the foam packaging in the minimum spots you needed since that stuff doesn't recycle well.

Not only did I enjoy talking with you on the phone when I ordered, the whole process start to finish with your wonderful chair up to and including your email below has been great.

Thank you so much. We will gladly be a reference.
R.G.

Rye, New York

October 04, 2006

Gary,

The rocker did arrive and the surprise worked quite well. My wife loved the chair, I scored a lot of points with your help. Thank you very much.

M.R.

Ventura, California

August 28, 2006

I recently purchased my second rocking chair from Gary Weeks, having found my first one to be the most comfortable rocker that I have ever sat in. I found them to be extremely courteous and accommodating, and the price of the chair to be very reasonable for a custom rocking chair. My second chair initially arrived damaged from shipping, and they were understanding and swiftly replaced it. I can't recommend them enough!

J.C. MD

Westfield, New Jersey

August 22, 2006

Gary — the rocker was delivered yesterday without any damage to the packaging or the rocker. The rocker is absolutely beautiful, and my wife and I are just thrilled with it. I want to commend you and your company on your fine craftsmanship. The wood, finish and joints are perfect. More importantly, my wife could not believe how comfortable the rocker is. We are proud owners of your work and look forward to a lifetime's enjoyment of it. Your company has two new loyal customers (soon to be three), and we will certainly recommend your company to our family and friends. One last thing, I want to thank you for your service — it was as good as your rocker. Thank you, Gary, it was a pleasure doing business with you.

Sincerely,
C.T.

Kansas City, Missouri

June 30, 2006

Gary —

I meant to e-mail you earlier. The rocker chair arrived about 11:30am with no problems. I had to laugh a bit at the delivery because it was delivered in a full-size semi and when the driver opened up the back to take the chair out, the whole truck was empty except for the one box with the chair. I asked the driver about it and he just said it was a slow day.

Anyway, the chair is beautiful and we are having lots of fun sharing it. I'm sure this will give us many, many years of enjoyment.

B.D.

Claremont, California

June 08, 2006

Dear Gary,

We are ecstatic about our Weeks Rocker!!! You are a masterful furniture artist — it is simple, elegant and extremely comfortable. In fact, I've hardly been anywhere else but sitting in that rocker since it arrived on Tuesday. We will take some photos of how we are enjoying the rocker and promise to share a couple of them with you.

The shipment arrived on time and intact — excellent work!

Thanks again for the great customer service.

Fondly,
The A. Family

Brookline, Massachusetts

May 29, 2006

Dear Gary,

I can't thank you enough for bringing my "Katrina-soaked" Weeks Rocker back to it's original beauty.

Despite lying in 7 and 1/2 feet of Hurricane Katrina's flood waters for well over a week, I found my Weeks walnut rocker intact. Months after the flood I used soap and water to clean off a layer of dirt and mold from the rocker. I was amazed at how good the finish looked and how well the rocker held together. I appreciate the work you recently did to restore it for me.
Photo taken before repair and refinishing
I lost my home and virtually all of my possessions to Katrina's flood waters,
including a collection of Ethan Allen solid cherry furniture which just broke apart. So I am especially pleased with the quality and craftsmanship you put into your furniture that allowed my rocker to survive Katrina.

Sincerely,
J.P.L.

St.Bernard Parish, Louisiana

May 11, 2006

Hi Gary:

Yes, the rocker arrived right on time and in perfect condition. It's very nice and comfortable. My husband was impressed with the workmanship. I had no idea that ordering furniture from Texas was so easy. I wish I had done it sooner!

Thank you for your excellent service, and the lovely chair.

Regards,
J. B.

Vancouver, British Columbia

May 03, 2006

Hi Gary,

We received the chair yesterday. Thank you again for your excellent customer service.

Best Regards,
J.S.

Seattle, Washington

April 07, 2006

Gary,

Sorry for the long time in responding. The chair arrived in Jerusalem in fine shape in early March. It is extraordinary. M. uses it for most of her nursing, especially at night. Little baby J. also seems to appreciate the work you all put into making it beautiful. Thanks so much for your help and the professionalism of your business.

Best regards,
T.B.

Jerusalem, Israel

April 06, 2006

The rocking chair did arrive on Tuesday without a problem.

The driver complemented you on how well you packaged the rocking chair.

The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.

Our only regret is we have to give it up.

Thank you for wonderful and prompt service. Everything worked out great

C.S.

Green Bay, Wisconsin

March 20, 2006

Gary,

The chair was delivered this morning and it's a beauty!

We live in an isolated area and the delivery company was a little concerned about bringing their tractor-trailer into our road. After several phone calls, one of their drivers, who lives in my area and was on his way home after the night shift, decided to put it on the back of his truck and bring it to me. It was a fitting way for the chair to arrive since it served to underscore the friendliness of the whole enterprise and introduced me to one of my neighbors.

The wood and workmanship of the chair is beautiful; I can't quite believe how sturdy it is. No wonder you give it such a great guarantee.

Many thanks.
L.H.

Glenville, New York

February 23, 2006

Hi Gary,

We received the rocker without incident on Tuesday. Our baby girl arrived a bit early but we have already begun to enjoy the chair with her. My wife was particularly impressed with your attention to detail across all the many aspects of your promotion, salesmanship, execution, delivery, and follow-up.

Thank you,
T.B.

Bethesda, Maryland

February 15, 2006

Gary,

Thanks for following up so quickly. The shipping company actually called on Friday and set up delivery for today. We received the chair and could not be more pleased. It is absolutely gorgeous. I know my wife will get a lot of use out of it rocking our baby boy due in late June . . . that is assuming she can get me out of the chair. Thank you so much, will get back to you when I have saved up for another!

S. R.

Lisle, Illinois

February 06, 2006

Gary,

We got the chair. It looks beatiful and feels great, just as we expected! The build quality is superb and your service exceptional.

After a quick two minute "rocking" on the chair, the only thing I could think of to possibly hope for/comment on — and this is purely a matter of personal taste and influenced by "butt-memory" of the rocking chair in my childhood home in Finland — is perhaps a little bit wider range of rocking when leaning back.

I wonder if you have any comments on this? Perhaps an issue with stability? Having said that, the rocking motion range on your chair is much longer/wider than on any other rocking chair I've tried here in the US.

Again, thanks for the wonderful chair; we look forward to a lifetime of rocking!

Best regards,
J.V.
Washington, D.C.

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[ My response and a reply follow: — GW ]

J,

I am glad the delivery worked for you and that you like the chair. I wish you and R. the best, and thank you very much.

When I designed this chair 12 years ago, I found the curve of the rockers and their relationship to the seat and back by trial and error. Many people tested the prototypes, giving their opinions, and I have delivered many chairs since. You are the first to comment that, for you, the rocker could travel farther back in its pendulum swing. I have had several people say that they are glad the chair doesn't go so far back as to give them any sense that it could go too far — there are some rockers out there that do give one a fright. This is not to say that your memory or experience is invalid . . . I just have to admit that I didn't get it completely right for you and hope that you find the other aspects of the chair pleasing enough to temper this compromise.

May you rock in good health.

Sincerely,
Gary

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Gary,

The beauty, craftmanship and comfort of the chair far outweigh my small observation! And I am sure it is only a matter of getting use to the range of motion the chair has.

J.V.

Washington, D.C.

December 29, 2005

Hi Gary.

BINGO! Mission accomplished! The rocker arrived Tuesday, as advertised. Both S. and K. have tried it out and love it. Now we're all on "high alert" waiting for a sign from the little guy that he's ready to be born. We're getting mighty close.

I can't tell you what a delight it's been working with you. It has given me great comfort to be able to communicate with you on such a regular basis. Knowing you were always just a phone call away or at the other end of an email made the experience all the more personal. Now I have one more request: please don't retire anytime soon! I want to order one of your beautiful rockers for my other son when it's his turn to become a father. Hang in there!

Thank you for everything.
L.D.

Washington, DC

December 21, 2005

Gary —

The rocker arrived pretty much right at the time promised, and unpacking it was much easier than I expected it to be. We are very pleased with how comfortable it is. My wife, who had been thinking of it as merely something for me, immediately found relief for her back in it and was surprised by how much she liked it (she's six months pregnant). Clearly, I will have to yield to her. Oh, and we were really impressed by the stool. You made something very simple into something really intriguing to look at, and it works very well with the chair.

Thanks again for better service than one gets anywhere, not to mention for furniture that lives up to expectation.

P.

P. Kenosha, Wisconsin

December 19, 2005

Gary,

The rocker and stool arrived in perfect shape. The chair is even more beautiful and comfortable than I had imagined it would be. I'll be ordering one or two more in the spring.

Thanks for your great service and product. You give me hope that American craftsmanship is alive and well, at least in Wimberly, TX.

Best wishes for a healthy and happy holiday season.
P.B.

New York, New York