Comments from our Patrons
In our correspondence with patrons, we receive confirming and elevating messages. We ask permission to share them here.
Gary,
They received it and love it!! Thanks so much for your excellent craftsmanship and phenomenal customer service!!
Best,
E.J.McClean, Virginia
Gary,
Everything from start to finish was amazing. The people working with you take pride in every aspect of work being done for your customers. The chair is perfect and my family will enjoy it for generations. Please thank your team for me.
Thank you.
K.F.Wilmington, North Carolina
Gary
Thanks for the follow up email Gary — that is not necessary, but very much welcome and is an excellent display of customer service and satisfaction!
Jealous of your Italian sojourn, I am sure you returned well rested and well fed!
Regarding the rocker: yes — we very much realize now that the value in the piece is frankly lower than the asking price (while also recognizing that the true value would put the rocker out of our reach . . . so we've both come to appreciate your pricing!).
The only problem is that S now claims the rocker as her exclusive domain. Whereas we used to read nighttime stories together while rocking, I'm now relegated to an adjacent seat while S gets to rock comfortably by herself as she listens to the story! I guess it is her chair, ultimately, but I can't say I appreciate being kicked out of it! LOL.
Thanks again for the kind note! Until next time! (we've had our eye on your bar stools for a while now, and are waiting for some cash to free up)
J.J.Landenberg, Pennsylvania
Hi Gary,
Our barstools arrived in perfect condition and are absolutely beautiful. You and the team did a wonderful job. We couldn't be more happy with the level of craftsmanship and professionalism. Thank you very much for all of your effort.
Best Regards,
M.W.Lafayette, California
Our barstools arrived yesterday by FedEx as scheduled and in perfect condition . . . well done! They are beautiful, comfortable and lovely to the touch. You have mastered every facet of your business, it is such a pleasure to work with all of you.
Now we will settle back and enjoy this new addition to our home. Thank you for another delightful experience with Gary Weeks & Co.
Warmest regards,
P.C. & S.C.Philomath, Oregon
Gary,
It went well and it was nice to have the custom delivery. The chair is absolutely beautiful and we love the tiger stripe on the surface of the wood. I hope that it keeps that trait as it ages.
I hope to buy two or three more from you in the next 10 years as my sons get married and have children but we will see!
I hope to see you in July.
Take care!
B.F.Joshua, Texas
Gary, I can't express my gratitude in letting us stop by your shop to meet you and enjoy a tour!!! Please tell Will we enjoyed meeting him and the tour extensively!!!
Your shop's craftsmanship is impeccable!!!!
You are definitely a mentor for me, as I'm sure you are for many others. Thank you for sharing your knowledge!!!Take care!!!,
D.B.New York
Hi Gary,
Thank you for the kind note. Our experience with your company has been great. Autumn did a wonderful job answering all of our questions and building that confidence, plus I really appreciated the ease of paying online with PayPal.
The chair your team designed and built is perfect for us; which is impressive as I am 6'5" and my spouse is barely 5'. Its arrival in our home has created a new house rule: "You move your feet, you loose your seat". If someone gets up from the chair, someone else will instantly sit in it.
We look forward to many more purchases from your company!
Best,
D.G. & M.G.Mississauga, Ontario
Gary,
We are thankful that craftsmen and women like your company's make such high quality functional works of art. Our two walnut rockers, a small end table, and a small foot stool from your company are pieces of furniture we cherish and will use with pleasure. They will ultimately be family heirlooms to pass on to our sons' families.
Your employee, Autumn, who delivered the rocker a few weeks ago, is one dedicated employee to have driven from Wimberly to Kingwood and back to very carefully deliver our second rocker. Thank her for so carefully getting the chair to us.
Best Regards,
M.M. & M.M.Kingwood, Texas
I must send you a picture of some of the grandchildren sitting in the rocker. These beautiful art pieces brought great joy and will be cherished for many years to come. We so enjoyed sitting in our rockers in front of the fireplace during those cold days, and we probably will enjoy them again tonight. It is such a pleasure doing business with you. You are a true delight. Also, Autumn has helped us out a lot as well. Thank you for being on this earth and sharing your beauty with us.
P.R. & J.D.
San Antonio, Texas
Mr. Weeks,
I am in receipt of the rocker and it is beautiful.Thanks for such great customer service.
Sincerely,
D.P.Foster, Virginia
Mr. Weeks — You are amazing! Incredible product support! Wow! I have continued my chair experiments. I believe the problem is with my oriental rug. I have tried the chair in various locations . . . but always facing the television. It occurred to me that perhaps the rug has a nap that might interfere, so I turned the chair's back to the tv. Behold! It travels in the opposite direction! Have you ever heard of this problem before? I fear I may be watching tv at right angles from now on.
Thanks again for the offer to look at the chair, but I don't think it is necessary. If you have any ideas for rug-nap-suppression, I would love to hear them!
BTW, for your amusement, you should know that I have mentioned my Weeks chairs in my will. Don't want my kids selling them at a garage sale! Thanks again!
P.W.Austin, Texas
Dear Gary,
Thanks so much for this personalized update!
We are so happy for you that your 25th anniversary celebration resulted in 81 new orders!
Additionally, we are thrilled that you and Leslie are able to be with your daughter and her husband as y'all await the birth of your newest grandchild!
Here in Northern AZ, we continue to value our long-distance relationship with you and your extended family by using and appreciating your fine furniture on a daily basis.
Thanks for being there, Gary!
All the best to you and yours,
M.E.H. & K.S.Prescott, Arizona
...You folks are a fabulous company and I'm happy to recommend you in the future.
Best,
A.L.Boca Raton, Florida
I wanted to let you guys know the rocker and stool arrived yesterday. The box had some dents but the chair and stool are perfect. Good packing! The driver was polite and helpful. Couldn't ask for more.
Thanks,
J.P.Moses Lake, Washington
Hello Gary,
I just landed in NYC from London to your kind note. Thank you. L. and I enjoyed meeting you and Leslie and our time together with Austin. I wish you could have met my older son Z. who toured the workshop at the start of the process. As a new college freshman pursuing engineering management, he was inspired by the intersection of form and function as well as the aspect of a family business all present in your company. L. has often mentioned the machines he saw which is notable as he is a deep thinker who has an economy with words.
I am thrilled with the chair and it is truly worthy of the occasion which I failed to mention — my 26th wedding anniversary. I have included three pictures below. Austin has a gift for selecting and bringing out the figure and grain and I found the chair to be as comfortable as it is beautiful. It is a fine compliment to my historic desk and a great conversation piece for our new home. I could not be more pleased and it is especially meaningful that this comes from a family in our town. Thanks one and all for all they did to make this heirloom a welcome addition to our family.
PS – please feel to post these photos per your newsletter in the "Patron Photo" section and enter us in the drawing. It was a pleasure to read of your company and milestone. Keep the letters coming. Again, thanks!
Miles Christi sum,
D.E.Wimberley, Texas
Thanks for the response. You are head of a genuinely wonderful center of quality and craftsmanship.
B.B.Everett, Washington
I DID get the chair on Wednesday. It arrived in perfect shape. It's beautiful and I am enjoying rocking. The felt strips on the rockers were unexpected and are a very nice touch.
You asked me earlier where I heard about the Weeks rocker. I have vague memories of having seen it in the Whole Earth Catalog. Whether my memory is correct or not, that probably gives you a good idea of my age.
Thanks again for the beautiful chair and for your excellent service.
Best wishes,
T.H.Enterprise, Oregon
My wife Judy's perfect comment: "I love Gary Weeks!"
Enough said! For now.
Everything went smoothly with the delivery, by the way.
C. N. & J.S.Wellesley, Maine
Gary,
Thank you for the wonderful and well crafted rocker. It arrived with no damage and the color and wood is even better than the very nice photos online.
Thank you for your fine craftsmanship and excellent customer service.
Cheers,
C. S.Gold River, California
Greetings from El Paso,
Thanks for your message. Photos of the rocker (#667 2001) are attached. It is still in great shape, and one of our favorite things.
Regarding the bar stools, we measured, and a height of 29" would be optimal if you can make that adjustment to our order.
It was great to visit your studio and shop — a real treat! M. and I very much appreciated Austin's assistance (and patience) as we foundered about and eventually selected the stools.R.B.
El Paso, Texas
Hi Gary,
I love my new rocker and footstool! The craftsmanship is outstanding. Sorry I didn't meet you too. And Austin took great care of me. Will see you next time!
L.S.Houston, TX
Hello Gary,
We are at home with our wonderful pecan rocker, and we are so very pleased. Now, we must have the small pecan table to have next to our beautiful chair. We would like the 15 x 20 x 24 side table. We are very patient, so when you decide to make tables, we would most appreciate you making us one.
We stopped by the blue barn and so enjoyed seeing your work and visiting with all the lovely people there. They can't say enough wonderful things about you, and I can certainly see why. Your work is superb. What a lovely place to spend the evening.
P.San Antonio, Texas
Hello Gary,
We were sorry to have missed you during our visit, but want to tell you what a privilege it was to visit your workshop and to meet Austin. He was so pleasant and informative, and is very much a credit to his parents.
Your rocking chair has indeed found an appreciative home; we can't get over how comfortable — and how beautifully made — it is. It's got quite a few rocking miles on it already! Please, if you're ever up around our way . . . give us a call. We'd love to meet you!
Sincerely,
M. & R.Boiling Spring, South Carolina
Gary,
Please forgive my late response!
Thanks to you and Austin for hosting me on a tour of your operations.
I am delighted with the barstools, and they have become a part of my cherished weekend morning tradition of sipping a good latte and searching diligently through the papers for a shred of good news. The stools are comfy!
I take solace in my visit with you and am encouraged by your company, your people, and what you do.
Best Regards,
S.Flower Mound, Texas
Gary,
First — the barstools are amazing. The grain and curl are fantastic, the finish smooth as glass and the workmanship, as always, first-rate. Great work — many thanks. I think those stools represent the 11th and 12th pieces we have of yours, including the Œerrant" chair . . .
. . . I'm fascinated by all the work that goes on in your shop and all of the environmental and safety improvements you are constantly making. You run a pretty cutting-edge operation while managing to produce beautiful art and keep meals on a lot of family tables. That¹s pretty cool.
Best to you, Leslie and all the team.
T.Glencoe, Illinois
Good morning Weeks Family,
Letting you know I received my rocker and am enjoying it very much. The delivery was sooner than expected and the chair is in perfect condition. I can't wait to have people in to enjoy my new chair. It's so nice to own such a beautifully crafted item.
Warm regards,
A.
------------------
I just broke down the box for recycling and am amazed at the construction! No wonder you have few problems with shipping!!! The storm was not as bad as predicted )(thank you God) and everything went well. It's so much work to shutter up and prepare inside and out but I went through Andrew and know what can happen.
Thanks again,
A.Boca Raton, FL
To confirm, the chair has been received and looks great. Really nice work & thanks also for the follow up throughout the shipping process.
Much appreciated,
C.Evanston, Illinois
Gary,
Yes, we received the box decorated by a grand daughter (I presume) containing a remarkable creation . . .
We had you ship the cherry rocker to us in KS, as we plan to carry it with us as we travel next week to NY for a family gathering with J and S (the recipient). This will afford us the luxury of watching their response to its arrival in their lives in person.
And, that will be a delight!! The decorated box will be opened to a marvelous creation. Well conceived, the execution was flawless with a reverence for the material. The idea of the many days of sun and rain and snow in the growing of a tree(s) to produce the wood that your capable hands crafted into an instrument (a thing of beauty in itself) that S. will slowly introduce another being into the rhythms of existence in . . . let the music ebb and flow . . .
So, though I took a week to acknowledge my reaction to your work in hopes of getting the words right, it boils down to a simple Thank You. My admiration and respect to you and your son and your crew for sharing beauty with us and those who follow us.
Till then . . . may the gods grace you all with health and well being
N.Manhattan, Kansas
Gary,
It did! The pieces are beautiful, and we couldn't be happier.
We very much appreciate all of the care taken to craft and deliver the furniture. We will certainly be recommending the work most highly. Thank you!
best,
P.Newcastle, WA
Hi Gary and Becca — the rocker is a huge success. My wife was quite surprised and loves it already. I enjoy running my hand along the incredibly silky smooth wood as I walk by and marvel at the craftsmanship. That's a really good shipping company that you guys work with as well. Again, we couldn't be happier with our Gary Weeks rocking chair.
Regards,
B.Ft. Collins, CO
Hello,
The Weeks Rocker and Harris Stool arrived yesterday.
I must say, I've never had a customer experience quite like this — from the ease of ordering, the meticulous and thoughtful packaging, the hand-written note from Becca included inside — oh, and the Rocker and Stool are even better than imagined.
Thank you all for a truly wonderful product and a delightful customer experience.
G.Lake Orion, MI
Hi Becca,
Received my chair yesterday in good condition, thanks to your superb box and packing. When I saw the chair without the wrapping, the first thing that came to mind is: "Boy, that certainly is a Texas size chair!" It is a little larger than I had anticipated, but very comfortable for my size. Already enjoying my rocker and I'm very satisfied with my purchase.
Thank you,
D.Hamden, CT
Taken from Yelp:
I bought the Mesquite rocker from Gary weeks about 5 yrs ago; it is a work of art and by far the most comfortable rocker I have ever had. The craftsmanship is terrific and the wood lovely, it is a well engineered product. Further, Gary and Co. stand behind their product. I recently had a break in one of the rockers and when I contacted them, they stood behind their warranty and arranged a repair. They crafted a new rocker and made sure that it was repaired correctly by a craftsman they knew and trusted in my location. That kind of integrity is hard to come by now days. Thanks Gary! I'm back in the rocker again and couldn't be happier.
R.Albuquerque, NM
Gary —
I've been meaning to drop you a note. They are, in a word, perfect. My wife and I are now very attached to what is our breakfast nook. I cannot tell you how much we enjoy the furniture you make, and beyond that, the customer service you provide. Fans forever!
All the best,
E.Silver Spring, MD
E. was born on 12/22/15. She is amazingly beautiful! We are bringing her home today and my wife and I are so looking forward to having her home and rocking her in our beautiful rocking chair. Thanks for keeping us in your thoughts and thank you and everyone at Gary Weeks and Co. for the outstanding service and products. We all wish you and everyone there a very Merry Christmas.
God bless,
C.Montgomery, AL
Mr Weeks,
Thank you for such a seamless process. Becca was such a delight and professional. I was touched by her personal note with the delivery.
The 2 gentlemen who delivered the chair were careful and kind enough to put it inside the door for me.
The finishing touch was opening such a beautiful creation! You made my husband and I very happy. I could not be more pleased with the order and the entire experience.
Thank you and have a wonderful Christmas.
J.Midlothian, VA
Gary,
The rocking chair arrived quickly and in perfect condition. I must say that I was, and continue to to be, amazed at the quality and comfort of the rocking chair. The rocking chair is second to none and absolutely a work of art. You and your staff are the best. There was even a hand written note from Becca wishing my wife and future baby to enjoy it and hoping that it remained a surprise for my wife, which it did. My wife honestly did not know what to say when I revealed it to her . . . she looked like a child on Christmas morning just in awe. She walked around it and admired it for a couple of minutes then sat in it and started rocking and said, "This is the most comfortable rocking chair I have ever sat in . . . I could fall asleep." We love it and I couldn't be happier with my purchase. My wife wants to carry it to one of her baby showers and show it off, if that tells you how much she loves it. Thanks so much for you and your company's beautiful work and attention to detail and customer service. I will be leaving a detailed review on your website about how happy we are with the rocking chair. I am now a life long customer and will definitely be purchasing another in the future.
Thank you,
C.Pike Road, AL
Good Morning,
We received the rocker and are delighted! Dimensions, form, and function are outstanding — we really appreciate the design and craftsmanship as well as the service.
Thanks!
M.Bakersfield, CA
Aloha, Becca:
I have enjoyed the short but wonderful time we have had in making arrangements for my daughter's rocker. Thank you so much for your efficiency, professionalism, and the great welcome I felt in doing business with you and your family. I hope to experience first-hand the blessed feeling of sitting with my first grandchild in this beautiful rocking chair in just a few weeks! Take care.
Peace —
S.Kailua-Kona, HI
Gary,
I was planning on contacting you today. I am so pleased with my new table and chairs! They are just as beautiful and well made as my rocker. The delivery men were here by 7:30 a.m. and couldn't have been more courteous and professional. It is so reassuring to know there are still people who care about quality workmanship and customer service. I couldn't be happier.
Thanks for all you have done to make this senior citizen happy!
Best wishes to you and yours,
B.Miamisburg, OH
Good morning Becca,
The rocking chair has been delivered today.
It's in perfect condition, no damage at all.
I am proud to have it in my living room. The comfort is incredible. I can see that everything has been thought for comfort and aesthetics: the dimensions, the forms, and the impeccable finishes.
The touch of the curves and the contact with the walnut worked with attention and perfection is quite . . . sensual.
Thank you again for the perfect and attentive service from the first contact to the final delivery.
Thank you for this great work quality.
Kind Regards
T.Collonges, France
I just received my rocker and I am very pleased! We bought the rocker as we are expecting our first child and know we needed something comfortable for the long sleepless nights. The packaging was well designed and not a thing left without lots of bubble wrap. I'm very impressed with the product, service, and shipping . . . and I'm a very tough judge! Thank you for this wonderful piece, we look forward to the many hours spent rocking in it!
J. and J.Oxford, Mississippi
Thank you so much for all you have done for my sister. The transition from your studio to their home went so well. They absolutely LOVE it. G. has already fallen asleep reading in it . . . all wrapped up in her blanket. I look forward to our paths crossing again. You and Austin made this a fun and warm project for our family.
Most sincerely,
C.Austin, Texas
Hello and Happy New Year!!
He's rocking in it now. As I expected, the chair was quite a surprise and an adjustment from what he was sitting in, but he's been in it every day since the 25th, with no complaints. In fact, he even said it's more comfortable than he expected it to be (this is a huge compliment from someone who does not receive gifts well AT ALL).
The delivery arrived without incident on the 22nd. I should tell you that the folks who brought it to me were very helpful unloading, unwrapping and even carting away the packing materials; I think they were eager to see what was inside! It's a beautiful chair, and I know that one day soon, I'll be ordering from you again . . . for me, in walnut!
Thank you so much for all your hard work.
I.Little Rock, Arkansas
Hey Gary,
We got the chairs. They’re beautiful. The shippers did a good job. No problem with that. The joinery is superb. The finish is even better. They’re beautiful.
R.Ashville, North Carolina
G'morning, Gary,
I fought my way into the second [Terrell] table last night, just a little bubble-wrap to clear . . . it's the maple, and it is soooo lovely, the grain is just so deep. They are both just so wonderful, and I'm really glad I got them!
The packing, well, that's star packing, for sure. I have plenty of wrap to send christmas with, and the bulk left over goes to 'Go Postal' our local UPS store or whatever it is. They treasure peanuts and bubble and all, little as possible gets wasted.
Thank you again, I am SO pleased, and I'll be moving them around for a bit deciding who gets what where. :)
with best wishes to all of you,
J.Creston, North Carolina
Dear Gary,
I am sitting in my beautiful rocker right now. It is so comfortable and the wood feels like satin. I Love It!! May stay on it all day.
I appreciate your personal attention & service and again am so happy with the rocker. It feels really good on my back & I like being able to put my head back zzzzzz
Yours truly,
D.Rockaway Park, New York
Gary,
The rocking chair and stool arrived in fine shape, and they are everything I hoped for and more. From the moment I sat down in it, my back said thank you. Its a beautiful piece of furniture which we will treasure and use for a long, long time. Thanks not only for the craftsmanship, but for the wonderfully solicitous service in getting it here.
All the best,
E.Silver Spring, Maryland
Dear Austin and Gary,
The crate arrived last Wednesday and B. was able to be home for that. Since the crate looked well intact they accepted the delivery but waited for us to arrive to open it.
We are all so thrilled with everything . . . the workmanship is awe-inspiring and the beauty of the wood is truly stunning. It is so comfortable and comforting to sit in the rocker . . . M. and I look forward to putting it to good use whenever we can visit . . . and I know S. and B. will truly enjoy it on a daily basis.
It is a family heirloom that will be appreciated and cherished. I'm not exactly sure how each piece is made (by one person, etc.) but a big THANK YOU to all involved. From the get-go Austin answered all of my questions and walked me through the ordering process . . . then Gary, as we know, did the same for us through the delivery process. (Austin, we hope you had a great vacation.)
— — — — — —
We are grateful for all your kindness, help, and care.
Sincerely,
C.Northport, New York
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