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Rocking Chairs and Dining Furniture Designed for Comfort and Built to Last Since 1992.

Comments from our Patrons

In our correspondence with patrons, we receive confirming and elevating messages.  We ask permission to share them here.

Hi Gary and all,

I've been sitting by the fireplace in my elegant rocking chair answering the phone as friends across the country knew that I was expecting arrival of my rocking chair this week. They've been calling and asking for the details. Everything with my rocking chair is exactly right.

There are few times in life when we have a moment that we can celebrate like this one: the perfection of your rocking chair and stool, the well packed and the gracious delivery service are all examples of your care and concern.

Love and joy,
J.W.

Gary,

K. LOVES her rocker. I can't say she has been off her rocker since it got here. This has been the best birthday present I have ever gotten her. OK, she did pick it out and I just ordered it, but WOW, she is happy.

I have to tell you, the picture in the New Yorker doesn't do your work justice. You and your team are truly artists. The chair is beautiful.

By the way, your packaging was ingenious. We especially liked how you only used the foam packaging in the minimum spots you needed since that stuff doesn't recycle well.

Not only did I enjoy talking with you on the phone when I ordered, the whole process start to finish with your wonderful chair up to and including your email below has been great.

Thank you so much. We will gladly be a reference.
R.G.

Gary,

The rocker did arrive and the surprise worked quite well. My wife loved the chair, I scored a lot of points with your help. Thank you very much.

M.R.

I recently purchased my second rocking chair from Gary Weeks, having found my first one to be the most comfortable rocker that I have ever sat in. I found them to be extremely courteous and accommodating, and the price of the chair to be very reasonable for a custom rocking chair. My second chair initially arrived damaged from shipping, and they were understanding and swiftly replaced it. I can't recommend them enough!

J.C. MD

Gary — the rocker was delivered yesterday without any damage to the packaging or the rocker. The rocker is absolutely beautiful, and my wife and I are just thrilled with it. I want to commend you and your company on your fine craftsmanship. The wood, finish and joints are perfect. More importantly, my wife could not believe how comfortable the rocker is. We are proud owners of your work and look forward to a lifetime's enjoyment of it. Your company has two new loyal customers (soon to be three), and we will certainly recommend your company to our family and friends. One last thing, I want to thank you for your service — it was as good as your rocker. Thank you, Gary, it was a pleasure doing business with you.

Sincerely,
C.T.

Gary —

I meant to e-mail you earlier. The rocker chair arrived about 11:30am with no problems. I had to laugh a bit at the delivery because it was delivered in a full-size semi and when the driver opened up the back to take the chair out, the whole truck was empty except for the one box with the chair. I asked the driver about it and he just said it was a slow day.

Anyway, the chair is beautiful and we are having lots of fun sharing it. I'm sure this will give us many, many years of enjoyment.

B.D.

Dear Gary,

We are ecstatic about our Weeks Rocker!!! You are a masterful furniture artist — it is simple, elegant and extremely comfortable. In fact, I've hardly been anywhere else but sitting in that rocker since it arrived on Tuesday. We will take some photos of how we are enjoying the rocker and promise to share a couple of them with you.

The shipment arrived on time and intact — excellent work!

Thanks again for the great customer service.

Fondly,
The A. Family

Dear Gary,

I can't thank you enough for bringing my "Katrina-soaked" Weeks Rocker back to it's original beauty.

Despite lying in 7 and 1/2 feet of Hurricane Katrina's flood waters for well over a week, I found my Weeks walnut rocker intact. Months after the flood I used soap and water to clean off a layer of dirt and mold from the rocker. I was amazed at how good the finish looked and how well the rocker held together. I appreciate the work you recently did to restore it for me.
Photo taken before repair and refinishing
I lost my home and virtually all of my possessions to Katrina's flood waters,
including a collection of Ethan Allen solid cherry furniture which just broke apart. So I am especially pleased with the quality and craftsmanship you put into your furniture that allowed my rocker to survive Katrina.

Sincerely,
J.P.L.

Hi Gary:

Yes, the rocker arrived right on time and in perfect condition. It's very nice and comfortable. My husband was impressed with the workmanship. I had no idea that ordering furniture from Texas was so easy. I wish I had done it sooner!

Thank you for your excellent service, and the lovely chair.

Regards,
J. B.

Hi Gary,

We received the chair yesterday. Thank you again for your excellent customer service.

Best Regards,
J.S.

Gary,

Sorry for the long time in responding. The chair arrived in Jerusalem in fine shape in early March. It is extraordinary. M. uses it for most of her nursing, especially at night. Little baby J. also seems to appreciate the work you all put into making it beautiful. Thanks so much for your help and the professionalism of your business.

Best regards,
T.B.

The rocking chair did arrive on Tuesday without a problem.

The driver complemented you on how well you packaged the rocking chair.

The rocking chair is magnificent and we are really looking forward to giving it as a shower gift on Saturday.

Our only regret is we have to give it up.

Thank you for wonderful and prompt service. Everything worked out great

C.S.

Gary,

The chair was delivered this morning and it's a beauty!

We live in an isolated area and the delivery company was a little concerned about bringing their tractor-trailer into our road. After several phone calls, one of their drivers, who lives in my area and was on his way home after the night shift, decided to put it on the back of his truck and bring it to me. It was a fitting way for the chair to arrive since it served to underscore the friendliness of the whole enterprise and introduced me to one of my neighbors.

The wood and workmanship of the chair is beautiful; I can't quite believe how sturdy it is. No wonder you give it such a great guarantee.

Many thanks.
L.H.

Hi Gary,

We received the rocker without incident on Tuesday. Our baby girl arrived a bit early but we have already begun to enjoy the chair with her. My wife was particularly impressed with your attention to detail across all the many aspects of your promotion, salesmanship, execution, delivery, and follow-up.

Thank you,
T.B.

Gary,

Thanks for following up so quickly. The shipping company actually called on Friday and set up delivery for today. We received the chair and could not be more pleased. It is absolutely gorgeous. I know my wife will get a lot of use out of it rocking our baby boy due in late June . . . that is assuming she can get me out of the chair. Thank you so much, will get back to you when I have saved up for another!

S. R.

Gary,

We got the chair. It looks beatiful and feels great, just as we expected! The build quality is superb and your service exceptional.

After a quick two minute "rocking" on the chair, the only thing I could think of to possibly hope for/comment on — and this is purely a matter of personal taste and influenced by "butt-memory" of the rocking chair in my childhood home in Finland — is perhaps a little bit wider range of rocking when leaning back.

I wonder if you have any comments on this? Perhaps an issue with stability? Having said that, the rocking motion range on your chair is much longer/wider than on any other rocking chair I've tried here in the US.

Again, thanks for the wonderful chair; we look forward to a lifetime of rocking!

Best regards,
J.V.
Washington, D.C.

--------------

[ My response and a reply follow: — GW ]

J,

I am glad the delivery worked for you and that you like the chair. I wish you and R. the best, and thank you very much.

When I designed this chair 12 years ago, I found the curve of the rockers and their relationship to the seat and back by trial and error. Many people tested the prototypes, giving their opinions, and I have delivered many chairs since. You are the first to comment that, for you, the rocker could travel farther back in its pendulum swing. I have had several people say that they are glad the chair doesn't go so far back as to give them any sense that it could go too far — there are some rockers out there that do give one a fright. This is not to say that your memory or experience is invalid . . . I just have to admit that I didn't get it completely right for you and hope that you find the other aspects of the chair pleasing enough to temper this compromise.

May you rock in good health.

Sincerely,
Gary

--------------

Gary,

The beauty, craftmanship and comfort of the chair far outweigh my small observation! And I am sure it is only a matter of getting use to the range of motion the chair has.

J.V.

Hi Gary.

BINGO! Mission accomplished! The rocker arrived Tuesday, as advertised. Both S. and K. have tried it out and love it. Now we're all on "high alert" waiting for a sign from the little guy that he's ready to be born. We're getting mighty close.

I can't tell you what a delight it's been working with you. It has given me great comfort to be able to communicate with you on such a regular basis. Knowing you were always just a phone call away or at the other end of an email made the experience all the more personal. Now I have one more request: please don't retire anytime soon! I want to order one of your beautiful rockers for my other son when it's his turn to become a father. Hang in there!

Thank you for everything.
L.D.

Gary —

The rocker arrived pretty much right at the time promised, and unpacking it was much easier than I expected it to be. We are very pleased with how comfortable it is. My wife, who had been thinking of it as merely something for me, immediately found relief for her back in it and was surprised by how much she liked it (she's six months pregnant). Clearly, I will have to yield to her. Oh, and we were really impressed by the stool. You made something very simple into something really intriguing to look at, and it works very well with the chair.

Thanks again for better service than one gets anywhere, not to mention for furniture that lives up to expectation.

P.

Gary,

The rocker and stool arrived in perfect shape. The chair is even more beautiful and comfortable than I had imagined it would be. I'll be ordering one or two more in the spring.

Thanks for your great service and product. You give me hope that American craftsmanship is alive and well, at least in Wimberly, TX.

Best wishes for a healthy and happy holiday season.
P.B.

Hi Gary,

I received the rocking chair just yesterday and I love it!! It is a truly beautiful chair and so comfortable. I rocked my baby in it as soon as he woke up and he was very calm and looked like he was really enjoying it too!

Thank you very much for rushing it to me. I really appreciate your extra effort.

Thanks again!
F.S.

I got my rocker last night and I LOVE it!! Great service!

Thank you very much!
S.S.

[ Note: Not every delivery is smooth and trouble-free. Most are, but not all. This is the nature of freight. After furniture leaves here, we cannot be certain of its handling, but we will assist in every way we can and we will take ultimate responsibility — this is certain. The email exchange below illustrates such a situation. — GW ]

Dear Austin,

Thank you for your email. I had called to schedule an appointment for delivery today, and waited all afternoon. Finally, I called the delivery place and they said that the rocking chair was missing. I asked what I could do now. They said they should be able to find it within the next couple of days. I told them I was upset that I wasted the afternoon awaiting the delivery. They apologized and said that they would deliver it within a 1 hour window once it is found.

I just thought I should let you know that the delivery service you have used has treated your customer in this way. I am not happy about this situation, but seem to have no other choice. Currently, I have a six week old baby and a visitor from Australia stuck in the house for one day and now we'll have to be here again, when they find the chair.

Otherwise, I have been happy with your service, and would suggest you to others, though maybe not your delivery service.

Thank you,
S.W.

---------------

October 24, 2005

S.,

I was out of town last week. I am chagrined to return and find that your chair has not been delivered and that you were stood up by Overnite. I am very sorry for your inconvenience and for the delay.

Overnite is a large company with terminals throughout the states. When their system works well, as it almost always does, they are amazingly fast and reasonably priced. When it doesn't, they appear to be a clumsy bureaucracy. Again I regret that you have experienced the latter.

Austin, my son, has been calling N. at the San Diego terminal, and I called him today. Apparently, or most likely, the chair was loaded onto the wrong trailer at some point between us and you and will soon be discovered out of place and delivered. I just called the terminal manager in Austin, our local terminal, who verified that, when this occurs, the missing item soon reappears.

I would like to give Overnite a few days to deliver your chair. If they have not delivered a chair to you this week we will finish one of the chairs we are now working on for you.

Sincere apologies, and regards,
Gary Weeks
Wimberley, Texas

---------------

Dear Gary,

Thank you for all the customer service that you and your son have provided. You have actually made an unpleasant experience pleasant with your well written emails and phone calls. I'm glad your company took the lead in making sure the rocking chair was located.

This morning I placed a call to the delivery company, and upon hearing my name, they knew immediately who I was. The rocking chair is to be delivered tomorrow between 8 and 10 am as I requested. I look forward to rocking away with my newborn daughter on a quality piece of furniture, as is the quality of your customer service.

Thank you,
S.W.

The rocker has been delivered, and was more than I could have hoped for. It is extremely comfortable as well as beautiful (thus justifying the purchase to my husband). We have both been rocking everyday, with many more to come once the baby is born.

Thank you so much for making the process of ordering so easy and keeping me informed along the way. I will definitely recommend your company to people in the Philadelphia area.

Thank you,
J.L.

Hi Gary,

We picked up the rocker last week and it is gorgeous. Sorry we haven't got back to you but we've been in and out of town for a couple of weeks. You definitely know how to ship it and we appreciate your attention to detail in the packing. It was perfect when we got it.

Thanks again,
R.S.

Dear Gary:

The rocker did arrive yesterday in perfect condition! We have been fighting over who will sit in it ever since!

I have not formally introduced myself, I am a 5th generation native Texan and lived in Austin until 10 years ago. I miss the hill country something fierce at times. Getting your rocker was a little piece of heaven. It is absolutely stunning. A. was so excited when it arrived! Your commitment and integrity to producing something so lovely is rare.

P.S. We have 8 month old twins — and a 3 and a half year old son. It's quite a sight to see me hold all of them at once in that rocker. I only wished we'd found you and the rocker sooner!

Blessings,
J. and A.

Gary,


I gotta tell you, yours is a unique business. I run a company that receives shipments in excess of $300,000/year – I have NEVER had a vendor track a shipment like you, even when that shipment was worth over $50,000. I'm always the one trying to chase stuff down. I can only assume this is indicative of the quality of work you do everywhere.

Thank you.
W. D.

---------------


Gary,

R. called the carrier on Tuesday morning. They said they'd give her number to the driver who would call and arrange for delivery.

He didn't call.

It didn't matter, she was home. The chair came in yesterday.

There was very minor damage to the crate, but the chair is fine.

The chair is better than fine, it's beautiful. I took lots of pictures of R. opening the crate, removing the bubble wrap, and sitting in it right there in the garage before we could even get it in the house! It was like a neighborhood event with multiple neighbors stopping by. I took more pictures of her and the chair in the new nursery. I can't wait to take pictures of her rocking our first, little F., due in 4 weeks. If you're dying to see your chair in action, let me know and I'll email you some.

We are very pleased with our purchase. I had no idea the chair would be as solid as it is; the seat, the arms, the legs, everything is nice and thick. We planned for this chair to be in our family for generations, and that will obviously be no problem. We've been working on the nursery for a while, but last night R. called me in, and with tears in her eyes told me that the room now feels like the baby's room.

R's already talking about how she needs the footstool; we'll have to check the budget.

Feel free to use us as a satisfied customer reference. R. said "This is not only the most comfortable rocking chair I have ever sat in, but one of the most comfortable chairs period."

Gary, your work is outstanding and we appreciate it.

W. D.

We have it and it is beautiful. Thanks for making this buying experience fun!!

W.H.

Gary:

Thanks for your inquiry. The rocker arrived in fine shape last week. It was crated so well, even the truck driver commented: "Gee, I guess that's not the kind of rocker you buy at the Old Country Store." So true.

D. and M. were beside themselves over the quality of the construction and comfort of the rocker. I have to admit I was skeptical until I went over to try out the chair myself. I didn't want to get up out of it! Your rockers are amazing. Thanks again.

--
P.L.

Hi Gary,

I was going to write you an email today, but it looks like you beat me to it . . . :) Yes, I did get the chair yesterday and it is more beautiful than I'd imagined it! It is as much a piece of art as it is a piece of furniture . . . The original design, the quality of the wood, and the impeccable craftsmanship makes it a one of a kind piece!

I would give the overall experience a 10/10 if it wasn't for the delivery . . . The delivery company would not deliver on Saturdays, and could only give me 4-hour windows in the morning or afternoon. That doesn't work for any person working full-time, as it effectively requires one to take a full day off. The Stickely dresser I bought a few months back was delivered on a Saturday morning, and that worked out perfectly. As the Overnite Transportation warehouse was just a few miles away from my office, I ended up driving there during lunch break to pick up the chair myself. The crate would not fit in my Honda Pilot, so I had to disassemble it on-site . . . Quite an ordeal. In short, I'd suggest that you look into using a delivery company that does Saturday deliveries.

Thanks for such a beautiful chair!

Best regards,

M.M.

[ I regret any inconvenience to any patron and work to keep it to the minimum. However, the shipping prices quoted in our catalog and on the website are for the level of service noted in this email: large appointment windows on weekdays only. I can see how these specifications are problems for some, but the price cannot be beaten by any other carrier that I have found. The option of a Saturday delivery will cost at least twice our quoted prices, but I will be happy to arrange it for those who require and desire it. — GW ]

Dear Gary:

As I was having a glass of wine last night, and sitting in the Weeks chair, I thought again what a terrific piece of art that thing is. It's functional, stylish and even by itself – it adds something to the room. And also – thanks for the prompt delivery.

Who knows??? maybe I'll order another sometime in the future.

all the best
H.B.

Dear Gary-

We just received our gorgeous rocking chair delivered perfectly to Amsterdam this afternoon. My husband and I are really thrilled with it! Thank you so much for creating something so special for us as we expect our first child. It's a beautiful heirloom treasure which I am sure will be passed on to future generations!

(Also, thank you so much for your promptness in correspondence, your precise time table and impeccable packing and delivery.)

All the best,
J.K.

The rocker has shown up and is even nicer than I imagined. Really beautiful. I haven't taken it out of the crate yet, as I need to transport to my daughter's apartment first, but it looks fine as is.

My wife is now commenting that she may like your rocker best — we have two other wood rockers including one I had made to her size (5' 1-3/4" but she says she is 5' 2"). Everyone knows that your walnut rocker is mine, and I can kick all out except my wife. I may need you to make one more soon, so I can get my rocker back.

Thanks again — the rocker is beautiful and you made the whole order/delivery process painless. Great work!

J.D.

Gary,

Yes, I got the rocker — it's in perfect shape. Ray absolutely loves it! Thank you so much for your professional work and personal follow up. It has been a pleasure working with you.

S.H.

We received the chair right on time. We are extremely happy with it, and appreciate you checking in with us.

S.M.

Hi Gary,

Here it is. A happy mother rocking already with the baby. We are totally happy with the chair. The only bad news was that French customs were much more expensive then expected (533 euros, which is about twice the amount you mentioned initially; this is something you have to know for future transactions!).

[ Ouch! I get an estimate for duties and taxes from my agent and forward that amount to people in another country who are considering a purchase. The customs and duty charges on previous shipments to France have been accurate. Apparently, however, it is impossible for me to get a firm and correct quote for duties and taxes to every country, every time. This experience makes me reluctant to estimate duties and taxes on an international shipment.
— GW]

Thanks for the efficiency in processing it all so as to make it available on time. And congratulations for the design: being born in Canada at a time when rocking chairs were very popular, I can tell you this one is really, really, well done.

All the best
C. M.

Gary,

the chair arrived on time yesterday, and it is lovely. When I sat in it I didn't want to get out. You can add me to your list of delighted customers.

Thanks for checking up on the delivery. Service as well as the product are excellent.

Merry Christmas to you and yours.

C. C.

Gary,

They just delivered the rocking chair, and it is perfect! Beautiful! Wonderful!

You warned me it would be a different color than the other cherry rocker you made me (#629 in 2000), but the contrast was surprising. My older chair is a beautiful rosy color now and I had never realized how it had changed. Now that I know, it will be fun to watch the progress of the new chair.

The delivery folks were a joy to work with — very friendly setting up the delivery date, and excellent service when they arrived.

My two grown daughters will no longer have to fight over who "inherits" my rocker. I just hope they don't decide to bump me off so they won't have to wait!

Thank you again for such a wonderful addition to the family. Merry Christmas or Happy Holidays or whatever applies . . .

S.K.

Gary,

We are very pleased with the rocking chair. It's extremely comfortable for M., and looks great in the nursery.

The shipping company delivered the package without problems, except for a tear in the bottom of the box, that resulted in no damage. We are still waiting on the baby, but I'm sure that the chair will meet with the baby's approval, too!

Thanks very much,
R.D.

Do I like it?

Oh yes! It made me so happy I felt silly and self conscious at the effusive email I began writing to you soon after it arrived. I decided to wait until I cooled off a bit.

It's everything you said it would be. My husband, seven year old son and I all agree it's incredibly comfortable and beautiful. A true heirloom piece. Wow. We love it! We touch it all the time. My son accuses me of sitting in it too much. I had to agree to take turns.

I am so happy and grateful that you and your people came through. I've dealt with a lot of different dealers and contractors recently. Most have been very disappointing to work with . . . problems with communication, integrity, quality and other issues have clouded the interaction. It's strangely life affirming to deal with you and have everything happen as promised. Whew! What a relief! THANK YOU!

Oh yeah, the box it came in is a perfect hideout/playhouse for the kid. He's decorated it inside and out and plays in it every day. Thanks for the bonus!

I hope it pleases you to know that you have made this family in San Diego so happy. Please keep your high standards. The world needs more like you!

Sincerely,
S.U.

Hi Gary,

I AM rocking, and I am SO pleased! Your chair fits my extra-long legs and tilts my body back to a comfortably balanced angle — something which was missing in the (considerably more expensive) rocker I tried first. The arms are delightfully sculptured for resting my hands outstretched or for crossing them in toward the body for knitting or reading. Not an uncomfortable edge to be found. The finish is beautiful to eye and hand alike. I am looking forward to showing it off and (occasionally) sharing its comfort. Thank you so much, Gary. And thank you for delivering it exactly as committed, without a hitch.

B.F.

Hi Gary,

Got the chair. My wife could not be happier. Thanks again for the great service.

J.T.

We did get it and we love it! We spent the evening acting like kids attempting to share a new toy — "it's MY turn . . ." It's more comfortable than I even imagined, and I'm really glad we got the footstool too. I just entered my third trimester, and kicking my feet up is a good thing right now! The delivery guy was on time and very courteous, so that worked out well too. I imagine you'll be hearing from us at some point when we decide we need a "his" to go with this "hers" chair. Thanks for everything. It was a pleasure working with you.

N. and K. J.

Dear Gary,

Thank you for the fast delivery of the chair. A. and I love sitting in it already.

We've put you on our announcement e-mail list — so you'll know who the third beneficiary of the chair is when she or he comes.

All the best to you and your family. Happy house building!

Take care,

M.M.

Dear Mr. Weeks,

The chair was delivered as scheduled, and arrived in perfect condition. We are most pleased with the rocker in terms of comfort, beauty, design and workmanship. The joints are immaculate, a delight to the hand, and the grains as nearly symmetrical as human art could achieve. It is everything I hoped, and then some.

Many thanks,

J.A.

P.S. — My Weeks cherry rocker reminds me of a rosewood desk by Sam Maloof that I had a chance to buy for $800 about 40 years ago. I have often regretted my inability to afford that desk, which would now be a museum piece, but I expect the sting to fade in the enjoyment of your magnificent chair.

Hi,

Well the rocker was delivered right on time and my dad loves it, I wish I had been there to see his face. Thank you so much. It's a good feeling to know that there are people out there who say what they mean, and mean what they say. Continued success.

Sincerely,

P.P.

Gary,

Received the Terrell Side tables yesterday. They are fantastic! Your shipping containers are as well thought out as are the pieces you make. They arrived perfectly and are beside my bed with the rocker and footstool at their side. Being an old woodworker, I can say that your work is impeccable and exquisitely done. Thanks again. They will become heirlooms someday.

C.F.

Gary,

She is very appreciative and excited with your fine craftsmanship. My mom seems to like it very much. I can't wait to see it the next time I come to visit. All went well and I thank you for your service. I do appreciate it very much. Have a nice week.

Respectfully Yours
K.P.

Gary —

I am thrilled with the chair! It arrived in perfect condition (not even a mark on the box) and was very easy to unpack. My husband (who is 5'9") and I (at 5'2") have both found the chair to be comfortable as well as beautiful. Thank you!

L. B.

Hello Gary,

Yes, the rocker arrived yesterday and was as beautiful as the photos that your son sent me. The rocker is a perfect fit for both my wife and me. I can't thank you enough for allowing us to purchase the one off your floor. Preparing for an adopted child is always a challenge (there's never enough time), and you have helped to make the transition a lot smoother!

Thanks again and regards,
K. and J.B.

Dear Gary,

It's really disappointing to have to ask you to take your beautiful hand finished rocking chair back, but my wife's anatomy is just not right for it. We're not really surprised; as a child M. was diagnosed with scoliosis and her spine has quite a pronounced curvature, which doesn't quite fit your chair. I find it wonderful, but unfortunately our living room isn't large enough to accommodate a rocker she can't use. When the chair arrived I called over our friend who is on the faculty at the School of American Craftsman at Rochester Institute of Technology, a studio furniture designer himself. The styling and the workmanship are "studio furniture" quality. That's why I'm so disappointed I won't be able to keep the chair.

I appreciate your taking full responsibility for the cost of returning the chair by freight. The screw-together packaging was easy to reassemble and the chair is ready to ship.

Sincerely,

R.R.

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